Pole Closet Returns & Refunds

Ordered something and it’s just not your vibe? No worries! You can send it back within 14 days of receiving your order. Just make sure it’s unworn, unwashed, and in its original condition (tags and all).

We understand you might need to try things on — go for it! Just please make sure you try items over underwear and avoid transferring fake tan, make-up, or deodorant. We want to keep everything fresh and ready for the next pole babe.

Simply Request a return through your account or email us at hello@polecloset.com to kick off your return. We’ll guide you through our super easy returns process.

Note: Final sale items are non-refundable. If something’s marked as final sale, it’s yours to love forever.

Pole Closet Exchanges

We don’t offer direct exchanges, but we do offer store credit or a refund (unless the item was marked final sale).

Whoops Items

If your order arrives with a fault or mix-up — we’ve got you. Email us at hello@polecloset.com and we’ll sort it ASAP.

When to Expect Your Refund

Once your return has landed back at our warehouse, please allow up to 7 days for us to process your refund. We’ll keep you posted every step of the way.

Shipping costs are non-refundable. If your return is due to a defect or our mistake — we’ll cover that, of course.

Yours to Keep: Non-Returnable Goodies

• Final sale items
• Socks
• Grip aids