Yes, to our friends in New Zealand. More cities and countries to come. Stayed tuned!

Australia
Standard: 3–7 business days
Express: 1–3 business days

New Zealand Standard: 5-10 business days

Yes! Just select the express option at checkout (available within Australia).

Absolutely. You can return an item within 14 days of receiving it — as long as it's unworn, unwashed, and in original condition (tags on, please!). Request a return through your account or just email us at hello@polecloset.com and we’ll guide you through it.

Check out our refund policy for more info.

We don’t do direct exchanges, but you can return for a refund or store credit (unless the item was marked as final sale).

Check out our refund policy for more info.

For hygiene and safety reasons, we don’t accept returns on:

• Final sale items
• Socks / stockings
• PolEssentials knee pads
• Grip aids
• Gift card

Check out our refund policy for more info.

Oh no! Email us at hello@polecloset.com and we’ll make it right, ASAP.

If your parcel goes MIA, we recommend reaching out to the carrier first. If it's returned to us due to an incorrect address, missed delivery, or failure to collect, you'll need to cover re-shipping. Refunds can’t be processed for return-to-sender packages.

Pre-order items are marked clearly with an estimated arrival date. If your order includes both pre-order and in-stock items, everything ships together once your pre-order is ready. Want your in-stock items sooner? Place a separate order.

Yep! Same return rules apply to pre-orders.

We do! It’s called the VIP Closet, and it rewards you for doing what you already do — treating yourself. Earn points every time you shop, celebrate, or share the love. Points = perks, discounts, early access, birthday rewards, and exclusive treats. Learn more [here] (link to your loyalty page).

Yes — and they make the perfect gift. Our e-Gift Cards are sent by email and valid for 12 months. Choose your amount and let your lucky friend pick their perfect fit.