1. What We Collect

When you shop with us, sign up to keep in touch, or interact with our site, we may collect:

Order Details – Name, shipping/billing address, email, phone number, and payment info (all processed securely!)

Contact Info – If you reach out via email or DM, we collect your contact details so we can respond

Site Analytics – We track anonymous info like page views, clicks, and browsing behaviour to improve your experience

Pole Closet complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. How We Use Your Info

We use your info to:

Process and ship your orders accurately

Keep you updated on orders and deliveries

Improve your shopping experience through personalised content

Share exclusive promos and news (only if you opt in — no spam, we promise!)

3. Who We Share It With

Your data is yours, and we’ll never sell or trade it. We only share it with trusted third-party services that help us run our store smoothly:

Shipping providers – to deliver your goodies

Payment processors – to securely handle transactions

Email platforms – for updates and newsletters (only if you subscribe)

Analytics/ads partners – to show relevant ads (only if you accept cookies)

All our partners follow strict privacy and security practices.

4. How We Keep It Safe

Your privacy = our responsibility. Here’s how we protect your info:

SSL Encryption – for secure transactions across our site

Shopify Security – your orders and data are handled by trusted ecommerce software

Limited access – only authorised team members can access customer information

5. Cookies & Tracking

Like most websites, we use cookies to:

Remember your cart and preferences

Show you relevant offers

Analyse site traffic and usage

You can manage cookies at any time in your browser settings. If you continue to use our site, we’ll take that as a cookie-friendly nod!

6. Your Privacy Rights

You’re in control. You can:

Request a copy of the personal data we hold

Ask us to delete your data (except essential order info)

Unsubscribe from marketing emails anytime (there’s a link in every one!)

To make any requests, just email us at hello@polecloset.com and we’ll sort it quickly and respectfully.

We only retain your data as long as needed to fulfil orders, comply with legal requirements, or assist with any follow-ups.

7. Updates to This Policy

We may update this policy occasionally to reflect changes in law or our business. If anything major changes, we’ll give you a heads-up via email or our website.

Questions? We’re Here to Help!
Got privacy concerns? Email us anytime at hello@polecloset.com — your trust means the world to us.